DocsChargeback Handling
Chargeback Handling
What happens when a chargeback is filed and how fees work.
Last updated: Feb 2026A chargeback occurs when a customer disputes a charge with their bank and the bank reverses the payment. Here is how PebblePay handles chargebacks.
| Stage | What Happens |
|---|---|
| Chargeback filed | The disputed amount is held from your balance |
| Evidence period | You have 7 days to submit evidence |
| Review | Card network reviews evidence (30-60 days) |
| Won | Funds returned to your balance |
| Lost | Disputed amount is deducted permanently |
Excessive chargebacks (over 1% of transactions) may result in your account being reviewed. Maintaining good product descriptions and responsive customer support helps keep chargebacks low.