DocsDispute Resolution
Dispute Resolution
How to handle customer disputes and protect your revenue.
Last updated: Feb 2026When a customer initiates a dispute with their bank, you will receive a notification via email and in your dashboard. You have 7 days to respond with evidence.
1
Review the Dispute
Go to Transactions, find the disputed transaction, and review the dispute reason and customer claim.
2
Gather Evidence
Collect proof of delivery (download logs, IP addresses, account access), communication with the customer, and your product description and terms.
3
Submit Your Response
Upload your evidence through the dispute response form in the dashboard. Our system automatically formats it for the card network.
4
Await the Outcome
The card network reviews the evidence and makes a decision, typically within 30-60 days.